Shipping policy

Orders placed before 2pm Monday to Friday are dispatched the same day. Order received after 2pm, or on a bank holiday or weekend, will be dispatched the next working day.

Delivery options

• UK orders are sent by Royal Mail 24 (1 to 2 working days) or Royal Mail 48 (3 to 5 working days). Please note that these delivery times are not a guaranteed.
• International orders are sent by Royal Mail International Tracked which takes between 3 to 10 working days depending on the destination

For your convenience, we will flat pack your order whenever possible so that it can easily fit through your letter box.

Under normal circumstances, most of our UK customers who order before 2pm Monday to Friday (except bank holidays) by Royal Mail 24, should receive their order the next working day although this cannot be guaranteed.

If you are ordering from outside of the UK you may need to pay local taxes in your country, the delivery company will notify you. Please be aware that we have no control over whether you will need to pay local taxes to receive your order or what the amount may be.

General information

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

1st Health Products Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.